DELIVERY

• FREE UK DELIVERY OVER £30 - *Subject to fair usage
• UNDER £30 Shipping (Royal Mail Tracked) £3.99, please allow 2-3 days.
• INTERNATIONAL shipping calculated at checkout Price Outlet will not be responsible for any customs charges outside of the UK. 
• NEXT WORKING DAY delivery (excluding bank holidays and weekends) £5.99 - 2PM cut off.

I have inputted the incorrect delivery address, what do i do now?

Unfortunately all our orders are processed immediately, Amendments to delivery options are not available in after the point of order confirmation. Please contact us immediately and a member of our team will try to help.

Missing Parcels Information

Royal Mail Delivery Policy

At Price Outlet, we understand the anticipation of receiving your package. While we strive for prompt delivery, sometimes parcels may go astray in transit. Here's what you need to know about missing parcels and our procedures:

Redelivery Timeframe:

• Royal Mail stipulates they will automatically reattempt delivery the next working day. Redelivery can be arranged by yourself via The Royal Mail website or App.

Claim Procedure for Missing Parcels:

• Royal Mail have 10 working days to deliver your parcel from the date of dispatch. If you have not received your parcel after 10 working days please contact us and we will then raise a claim with Royal Mail. Please be aware that Royal Mail can take up to 30 working days to respond whilst they lead their investigation regarding any Lost/ Stolen parcels. 

Our Commitment:

• We are dedicated to ensuring your orders reach you safely and on time. If your parcel doesn't arrive within the expected timeframe, please contact us after the stipulated waiting period (10 working days)

Steps to Take:

1. Track Your Parcel: Use the provided tracking number to monitor your parcel's status online.
2. Wait for the Redelivery Attempt: If you've missed a delivery, Royal Mail will attempt redelivery the next working day.
3. Wait for 10 Working Days: If your parcel remains missing after the redelivery attempts, kindly wait for the 10 working day period before reaching out to us for assistance.

Making a Claim:

• If your parcel has not arrived after the specified waiting periods, please contact our customer service team. We'll initiate the claims process with Royal Mail to resolve the issue and ensure you receive the assistance you need.
  
  Note: Please refer to Royal Mail's terms and conditions for detailed information on their delivery policies.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@priceoutlet.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@priceoutlet.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or adult toys.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.